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FAQs

What services are included in the rate?
Depending on the villa, there might be minor changes but every stay includes: - Daily cleaning - Daily fresh towels - Free WiFi - Villa smartphone
Is breakfast included?
Breakfast is not included but we can arrange a private chef to cook breakfast, lunch, dinner or all of them. You can conveniently arrange it before check in and throughout your stay with the villa smart-phone. More information can be found in the villa and otherwise feel free to ask us via the villa phone or email for more information.
What is the check in time?
The check in time is at 2PM. For earlier check-in requests we need to check availability - therefore please contact us with your personalized requests. We will always do our best to help you in any situation even if early check-in is not possible.
How is the check-in procedure?
Generally spoken we would like to be informed about your expected time of arrival in order to be at your villa to welcome you at arrival. We understand that it is difficult to judge the timing so if you are unsure, please let us know your arrival time by plane. On request, we can also organise a driver to bring you to the villa. In this case, all you need to do is get into the car and wait for your arrival at your villa. Our villa manager will be awaiting for you there.
Are there any restaurants and shops nearby?
Our villas are located in the heart of Seminyak, Canggu and Legian. All three areas are known for its diversity of shops, cafes, restaurants, bars and clubs. There is something for everyone! Our villa staff can give you advice on the best places to visit. Western, Vegetarian, Vegan, Oriental and traditional Indonesian dishes can be found everywhere.
Can we have a late check-out?
The check out time is at 11am. A late checkout depends on the availability of the villa. Please communicate this in time and we will do our best to help you meet your needs.
Are there any mosquitoes in the villa?
Bali is known for its biodiversity with beautiful flowers and exotic animals. With this comes the increased risk of insects like mosquitoes. However, we provide mosquito repellent oils and mosquito coils.
What is the size of the swimming pool?
Every villa is different and even though all villas have a pool, the sizes differ. We are aware that pictures can sometimes mislead the eye. If it is crucial for you to know, feel free to send us an email.
What is the size of the villa?
We categorise our villas based on the number of bedrooms and region rather than their surface since our priorities lie on the best possible customer experience and service. We are confident that you will enjoy your stay in any of our villas but if it is a priority for you, feel free to send us an email as well.

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